Insurance Information

Our goal is to help you maximize your dental benefits while keeping your treatment plan clear, predictable, and stress-free.

Plans and Networks

Dr. Chan is a Delta Dental Premier provider. As a service to our patients, we work with most dental insurance programs, including Premier and PPO plans, both in-network and out-of-network, as well as non-managed care and traditional indemnity plans.

We are not part of managed care networks.

Delta Dental Premier

Participating provider status with Delta Dental Premier for eligible patients and families.

PPO and Out-of-Network Support

We help patients navigate both in-network and out-of-network coverage options.

Traditional Plans Welcome

We also work with non-managed care and indemnity-style insurance plans.

How Insurance Processing Works

Our accounting team prepares and submits the necessary claim forms for your dental benefits. We also offer pre-treatment estimates so you can better understand expected coverage before treatment begins.

Please note that your dental policy is an agreement between you and your insurance carrier. Coverage details, frequency limits, annual maximums, and exclusions vary by plan.

Financial Responsibility and Coverage Differences

Insurance companies often use their own fee schedules, which may differ from our usual and customary fees for similar services. Because of that, estimated coverage can vary.

You are responsible for your full patient balance if insurance pays less than anticipated.

Important Patient Notice

Different insurance carriers process claims at different speeds. Some pay promptly, while others may delay payment for several weeks or months.

What We Do for You

• Verify insurance details before major treatment whenever possible
• Submit claims and supporting documentation on your behalf
• Provide pre-treatment estimates to improve cost visibility
• Explain expected benefits vs. estimated patient responsibility
• Help you coordinate benefits questions with your insurer

Common Insurance Questions

Do you guarantee what my insurance will pay?

No. We provide estimates based on current plan information, but final payment decisions are made by your insurance carrier.

Can you submit a pre-treatment estimate before I start?

Yes. We gladly submit pre-treatment estimates so you can review anticipated benefits before proceeding.

What if my insurance pays less than expected?

Any unpaid portion becomes the patient responsibility. We will review the claim outcome with you and help clarify next steps.

Do you accept plans other than Delta Dental?

Yes. We work with many PPO and traditional plans and submit claims to most carriers.

Need Help Understanding Your Benefits?

Our team is happy to help you review coverage details before treatment.

• Phone: (925) 455-1232
• Fax: (925) 371-6534
• Email: [email protected]